As it turns out, listening is a key to problem-solving. A good listener discovers the underlying symptoms causing the problem so they can attack the root of it. There’s no question that sometimes it’s hard to listen, but trust me, you may regret it if you don’t.
Here is a simple strategy to help:
Really focus on what the other person is saying. Don’t be distracted by anything or anyone other than the speaker. Don’t contemplate what you are going to have for lunch or what you’re going to say next.
Repeat what you heard. This may feel a little disingenuous, but it shows you’re listening. It is also a great way to communicate to the other party that they have been heard.
Asking questions will give you the opportunity to explore the other person’s thoughts and reasoning more deeply. Asking the right questions helps you better understand what’s going on. Next time try these tips and you’ll realize why listening can be like magic!
Source and Related Articles
- How to Really Listen (forbes.com)